​Terms & Conditions

 

​Effective Date: June 8, 2026

​

Welcome to Giltlens (giltlens.ca). By accessing, browsing, or purchasing from our website, you agree to be bound by the following Terms of Use, along with our operational policies. Please read them carefully before using our platform.

 

1. General Information & Identity

This website is owned and operated by Giltlens, an independent online-first retail business headquartered in Whitby, Ontario, Canada. Throughout the site, the terms “we”, “us”, and “our” refer to Giltlens. By using this website, you confirm that you are at least the age of majority in your province or territory of residence.

 

2. Business Independence & Trademark Disclosure

Giltlens operates as an independent retail boutique specializing in curated premium fashion eyewear. All brand names, product model designations, and trademarks displayed on this platform remain the exclusive property of their respective trademark owners, with their use on giltlens.ca serving solely for descriptive purposes and consumer product identification. As an independent outlet, we source authentic, brand-new inventory balances from trusted global liquidation and overstock networks, allowing us to manage our pricing structures independently and deliver premium value directly to our customers.

 

3. Product Presentation & Accuracy

We make every effort to ensure that all product descriptions, high-resolution images, dimensions, and specifications are accurate. However, we do not warrant that all content is entirely error-free. Product appearance (such as exact color tones or finishes) may vary slightly depending on your individual device display settings. We reserve the right to modify inventory availability or correct typographical pricing errors at any time.

 

4. Pricing & Currency

All prices listed on giltlens.ca are displayed in Canadian Dollars (CAD). For international shoppers, currency conversion occurs automatically at checkout based on your financial institution or payment provider's real-time exchange rates. In the event that an item is mistakenly listed at an incorrect price due to a system error, Giltlens reserves the right to refuse or cancel any orders placed for the product listed at the incorrect price, issuing a full refund immediately to the shopper.

 

5. Order Fulfillment & Verification

Full payment authorization is required at checkout before an order begins processing. We reserve the right to refuse or cancel any order if we suspect fraudulent checkout activity, unauthorized transaction behavior, or credit card mismatches.

 

6. Shipping & Delivery

All shipment handling and delivery timelines are subject to our formal rules. Estimated processing is 1 to 2 business days for all orders. Transit times average 2 to 5 business days within Canada and 3 to 7 business days to the United States. Full routing details and tracking metrics are available on our dedicated Shipping Policy page.

 

7. Returns, Refunds & Cancellations

All customer return requests and order cancellations are handled strictly in accordance with our 30-day window framework. We provide free prepaid return labels and enforce zero restocking fees. Please refer to our separate Return & Refund Policy for complete step-by-step instructions.

 

8. Intellectual Property

All original content featured on this website—including text architecture, custom layouts, logos, and graphics—is the property of Giltlens or its respective content providers and is protected by applicable Canadian and international copyright laws.

 

9. Limitation of Liability

To the maximum extent permitted by applicable law, Giltlens shall not be liable for any indirect, incidental, special, or consequential damages resulting from the use of our website or the purchase of any products through our platform.

 

10. Governing Law

These Terms & Conditions and any separate operational agreements whereby we provide you services shall be governed by, construed, and enforced in accordance with the laws of the Province of Ontario and the federal laws of Canada, without regard to conflict of law principles. Any legal actions must be brought within the courts of Ontario.

 

11. Changes to Terms

We reserve the right to update, modify, or replace any part of these Terms & Conditions at our sole discretion. Any modifications take effect immediately upon being published to this page.

 

12. Contact Information & Legal Correspondence

For any questions regarding these Terms & Conditions, legal notices, or operational rules, please contact us directly:

Store Name / Operating Name: Giltlens

Administrative Head Office: 1 Carrington Pl, Whitby, ON, L1R 3E9, Canada

Customer Support Email: support@giltlens.ca

Direct Helpline Phone: 647-222-9686​