We accept all major credit and debit cards including Visa, Mastercard and American Express, as well as PayPal, Apple Pay and Google Pay.

Delivery takes 2 to 5 business days within Canada and 3 to 7 business days to the United States. All orders require an additional 1 to 2 business days for handling and processing before shipment. Full tracking information will be emailed to you as soon as your package leaves our Whitby facility.

Giltlens offers free returns, covering all shipping costs with no restocking fees for both unwanted items and defective or damaged products. A prepaid return shipping label is provided for all returns. You can review the full policy on Return & Refund page.

To return an item, please start by emailing our customer support team at support@giltlens.ca to request your return. Once approved, we will generate and email a prepaid return shipping label directly to your inbox. Please securely place the sunglasses and all original accessories back into their original packaging, print and attach the prepaid label to the box, and drop the package off at your nearest authorized courier location (such as Canada Post, UPS, FedEx, or DHL). All returns are fully tracked and must be shipped back directly to our processing facility located at 1 Carrington Pl, Whitby, ON, L1R 3E9, Canada.

Yes! Contact us within 30 days and we’ll help you exchange for a different style or size.

You can reach our customer support team directly using any of the following official channels: Email: support@giltlens.ca Phone: 647-222-9686 Giltlens AI Support : Available directly on our website via the chat widget located at the bottom right of your screen. Hours of Operation: Monday to Friday, 9:00 AM – 5:00 PM (EST) Response Time: We guarantee a direct response to all customer emails and offline chat messages within twenty-four (24) business hours.