Privacy Policy

Effective Date: June 8, 2026

This Privacy Policy describes how Giltlens (“we”, “us”, or “our”) collects, uses, protects, and discloses your personal information when you visit, use our services, or make a purchase from our website, giltlens.ca

1. Information We Collect

a) Personal Information You Provide Voluntarily
When you interact with our store, create an account, or initiate a checkout, we collect:
Name, billing address, and shipping address.
Email address and contact phone number.
Payment information (such as credit card numbers). Please note: All payment transactions are encrypted and processed securely through PCI-DSS compliant third-party payment gateways; Giltlens never views or stores your full raw credit card details.

b) Automatically Collected Information
To optimize your browsing experience, we automatically collect:
IP address, browser type, operating system, and device identifiers.
Pages visited, time spent on the website, and referring URLs.
Information collected through cookies and web beacons.

2. How We Use Your Information
We utilize your personal information strictly for legitimate business operations:
To process, fulfill, and ship your luxury eyewear orders.
To provide responsive customer support and manage return requests.
To email order confirmations, tracking links, and critical service updates.
To screen orders for potential risk or fraudulent activity.

3. Data Security & Encryption (Google Compliance)
The security of your personal data is paramount to us. Giltlens utilizes industry-standard Secure Sockets Layer (SSL) encryption technology to protect your sensitive information during transmission.

All personal data and payment data entered at checkout are transmitted via an encrypted SSL connection directly to our secure servers.
While no method of online transmission is 100% secure, we adhere to all standard commercial security practices to safeguard your information from unauthorized access, loss, or disclosure.

4. Sharing Your Information with Third Parties

We do not sell, rent, or trade your personal information to third parties for marketing purposes. We share your data strictly with trusted service providers to fulfill our contracts with you:

Infrastructure: Wix (our e-commerce platform hosting infrastructure).

Payment Processing: Secure PCI-compliant gateways (such as Stripe or PayPal).

Fulfillment: Shipping and logistics couriers (such as Canada Post, UPS, FedEx, or DHL) to deliver your orders.

Legal Compliance: We may disclose your information if required by Canadian or international law, or to protect our legal rights.

5. Cookies and Tracking Technologies

We use cookies to maintain core shopping cart functionality, analyze website traffic patterns, and remember your display preferences. You can choose to disable or block cookies via your individual browser settings; however, doing so may impact certain transactional features of our online store.

6. Data Retention

We retain your personal information, including order histories, only for as long as necessary to fulfill your orders, provide customer service, comply with legal and tax regulations, and resolve disputes.

7. Your Privacy Rights
Depending on your jurisdiction (such as Canada's PIPEDA), you have the right to request access to the personal information we hold about you, request corrections to inaccurate data, or request the deletion of your personal records. To exercise these rights, please contact us using the official administration channels below.

8. Changes to This Policy
We reserve the right to modify this Privacy Policy at any time. Any updates will be published immediately on this page with an updated effective date.

9. Contact Us & Privacy Inquiries
For questions regarding this policy, data deletion requests, or your personal information, please reach out to our privacy officer directly:

Legal Business Name:Giltlens
Administrative Head Office:1 Carrington Pl, Whitby, ON, L1R 3E9, Canada
Customer Support Email: support@giltlens.ca
Direct Helpline Phone: 647-222-9686