Store Policy

Store Policy

At Giltlens, we want to ensure your shopping experience for premium designer sunglasses is completely secure, transparent, and worry-free. This Store Policy outlines our daily operational standards, accepted payment methods, and customer service commitments.

1. Verified Payment Methods
To guarantee absolute consumer transaction security, Giltlens utilizes fully encrypted payment processing networks. We accept the following payment methods securely at checkout:
Credit & Debit Cards: Visa, Mastercard, American Express, UnionPay
Express Digital Wallets: PayPal, Apple Pay

Please note: All payment details are processed through secure, PCI-DSS compliant third-party gateways. Giltlens never stores, views, or has access to your raw credit card numbers or financial credentials.

2. Customer Support & Response Framework
Our dedicated customer service team is here to assist you with frame measurements, style configurations, or order updates.
Hours of Operation: Monday to Friday, 9:00 AM – 5:00 PM (EST - Eastern Standard Time).
Guaranteed Response Time: We monitor our inquiry channels continuously and guarantee a direct response to all customer emails within twenty-four (24) business hours.

Primary Contacts:

You can reach us directly via email at support@giltlens.ca or by phone at 647-222-9686.

3. Operational Policy Directory
For detailed breakdowns regarding fulfillment, delivery times, or item returns, please visit our dedicated single-purpose policy pages linked below and in our website footer:
For processing times, transit tracking, and delivery fees, please see our Shipping Policy.
For our 30-day return window, prepaid return labels, and refund timelines, please see our
Return & Refund Policy.
For information on data collection and SSL encryption security, please see our Privacy Policy.

Administrative Headquarters & Returns Facility
Giltlens operates strictly as an online-only premium eyewear boutique. Our physical Whitby location serves exclusively as our corporate administrative registry and secure returns warehouse:

Giltlens
1 Carrington Pl
Whitby, ON, L1R 3E9
Canada