Contact Us

​Have a question about a specific frame model, size configuration, or shipment tracking status? The Giltlens customer support team is here to assist you. 

Please reach out to us directly through any of our official verification channels listed below:

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Customer Support Email: support@giltlens.ca
Response Time: We monitor our inbox closely and respond to all inquiries within 24 business hours.

Giltlens AI Support available 24/7
Customer Support Phone Number: 647-222-9686
Availability: Monday to Friday, 9:00 AM – 5:00 PM (EST - Eastern Standard Time).

Mailing & Corporate Administrative Address:

Giltlens
1 Carrington Pl
Whitby, ON, L1R 3E9
Canada

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Important Customer Notice

Giltlens operates strictly as an independent online-only luxury eyewear boutique storefront. Our physical administrative facility in Whitby, Ontario, functions exclusively as our corporate headquarters, billing registry, and secure returns processing hub. We do not operate a retail showroom or maintain a physical public service counter at this location. All orders must be placed securely online through our web platform for direct-to-door tracked delivery.