Shipping & Returns

Shipping Policy

At Veloura, we work hard to get your order to you as quickly as possible. We know how exciting it is to receive a new pair of sunglasses and we want to make sure the whole experience from checkout to delivery is smooth and stress-free.
All orders are carefully processed and packed within 1-2 business days. Standard delivery takes 3-7 business days from the date of your order depending on your location. Please note that during busy periods such as holidays and sales, processing times may be slightly longer than usual.
Once your order has been dispatched you will receive a confirmation email with your unique tracking number so you can follow your delivery every step of the way. You can use this tracking number to check the status of your order at any time.
We take great care in packaging every order to ensure your sunglasses arrive in perfect condition. All orders are packed securely to protect your purchase during transit.
If for any reason your order is delayed or you have not received your tracking information within 3 business days of placing your order, please don’t hesitate to contact us at [your email] and our team will be happy to assist you right away.
We want every Veloura order to arrive safely, on time and exactly as expected. Thank you for shopping with us! 🕶️

Return & Exchange Policy

At Veloura, your satisfaction is our top priority. We want you to absolutely love every pair of sunglasses you purchase from us. We understand that sometimes things don’t work out and that is completely okay — which is why we have made our return and exchange process as simple and stress-free as possible.
We offer a completely free 30-day hassle-free return and exchange policy on all orders. If you are not 100% happy with your purchase for any reason, simply contact us at [your email] within 30 days of receiving your order and we will take care of everything for you. No complicated forms, no lengthy processes and absolutely no hidden fees.

Returns
Once you contact us we will send a free return label straight to your email. Simply pack your sunglasses securely in their original packaging and drop them off at any post office. That’s it — we handle the rest.

Exchanges
If you would like to exchange your sunglasses for a different style, colour or size we are more than happy to help. Just contact us within 30 days and our team will guide you through the process and help you find your perfect pair.

Refunds
Once we receive your returned item your refund will be processed within 5-7 business days back to your original payment method. You will receive an email confirmation as soon as your refund has been issued.

Conditions
To be eligible for a return or exchange, items must be in their original condition with tags attached and lenses free from scratches or damage.
No questions asked, no hidden fees — just a smooth, easy and completely hassle-free process from start to finish. At Veloura we stand behind every single product we sell and we are committed to making sure you are always happy with your purchase. 🕶️